Our service experienced a brief audio issue on the morning of January 22nd, 2018.
You will likely need to clear your browser cache if you attempted to use the software during this time. You may be able to use the keyboard shortcut Ctrl+Shift+Delete to bring up this option. The following page provides detailed instructions for clearing your image and file cache in all major browsers.
IMPORTANT: Be sure NOT to clear your cookies and passwords.
We sincerely apologize for the inconvenience. This issue was the unintended result of a recent security update to the software.
Please call 1-800-753-3727 should you require further assistance, or if you have any questions.
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