Common Support Issues

Encountered Unexpected Condition. Error Logged. Will try to continue. Null.

This error is usually associated with a permissions issue.

How to change permissions.

I am entering the license number correctly, but I still get the message "Invalid License! Please try again".

The license codes are case sensitive and never contain the letter o.  It will always be a zero (0).  Make sure to include the hyphens as well.