Common Support Issues

There are missing images and/or sounds. Sometimes sounds take a long time to play.

  • Some web pages, or parts of web pages fail to load. Hit the refresh button on your browser.


I am entering my username and password correctly, and I am still having difficulty loggin in.

  • Your username and login can be found in the email that was sent when the account was set up.  If you can not locate your username and password please give us a call at 1-800-753-3727 or email us at support@essentialskills.com


The software automatically logs my student out of the program.

  • The software is set to logout any user who has been idle for more than 20 minutes. This is intended to prevent other students from accidentally using the wrong account.


I would like a way to clear the stars from individual student lists.

  • The menu stars are connected to the students marks and as such there is currently no way to clear the stars without clearing the students marks.


How can I access the other classes in the Teacher Dashboard?

  • Only the administrator can view and change all classes in the Teacher Dashbaord.  The administrator username and password is supplied at the time you purchase the product. It allows you to manage any class or student.