Frequently Asked Questions: Support

Question: What are the minimum system requirements to run Essential Skills programs? Windows PC

Pentium 4 2GHz or faster processor
Windows XP, Windows Vista or Windows 7
Java v1.5 or higher
256 MB of RAM (512 MB recommended)
650 MB free hard disk space
Sound Card
Printer recommended for printing student reports

Macintosh

OS X 10.4 or greater
Mac OS X Java 2 Runtime Environment, v1.5 or higher
256 MB of RAM (512 MB recommended)
650 MB free hard disk space
Printer recommended for printing student reports

Question: Can I install Essential Skills programs on Mac and PC computers? Yes. All our software is dual platform, the installers for both platforms are on a single DVD. Question: Can Essential Skills programs be networked? Yes. Our Lab and Site Licenses are designed for installation on a network server. Question: Why is my license registration number being rejected? Make sure you are entering the proper number for the program you are installing or launching. Also, ensure that you input the character Ø as the number 0 and that you include all dashes when inputting the number. Question: I have several of your programs installed. Can I uninstall just one of them? Yes. Please call Technical Support at 1-800-753-3727 for instructions. Question: Can I install Essential Skills programs in separate folders? Yes, but programs installed in separate folders will not share a common Marks Manager. Question: When I run the Marks Manager, I am asked to enter my password, but I haven’t set one. Only one password can be set for all Teacher Tools which include the Marks Manger, the Spelling List Editor and the Database Backup Utility. The password must be shared by all teachers. If you don’t know the password, an override password can be found in the Teacher’s Guide or Teacher Tools and Installation Guide

Quality Gaurantee

All of our products have a 45-day, risk-free trial period. Try the software. If it doesn’t meet your expectations, simply return it for a full refund.

What Customers Are Saying About Our Products

I use the Sight Words and Phonemic Awareness software daily with my students. I like the skills that they teach and the programs are a good supplement to reinforce my classroom curriculum. They are very interactive and the students are motivated by the fast pace and variety of interesting activities. The programs allow the students to learn independently at their own level and pace. The marking and reporting system is easy to use. I highly recommend this software!
Jacque Baker, Reading Resource Teacher
Austin Elementary, Weatherford, Texas

We use ESS programs everyday and have noticed great improvements with our grade one students. I particularly like the Marks Manager as I can identify where a child is having difficulty. I have encouraged other teachers in our school to use the programs.
Vickie Dedman, Teacher
Saffell Street Elementary, Lawrenceburg, Kentucky